Shipping policy

Shipping Policy

Effective Date: August 3, 2026

Thank you for choosing sawfn.

This Shipping Policy explains how DANFOSS POWER ELECTRONICS A/S processes and delivers orders placed through our website.

Shipping Destinations

We currently offer shipping to the following countries:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Romania

  • Bulgaria

  • Greece

  • Estonia

  • Latvia

  • Lithuania

If your country is not listed, please contact our customer service before placing your order.

Order Processing

All orders are processed within 3–5 business days after payment has been successfully confirmed.

Orders are processed from Monday to Friday, excluding weekends and public holidays.

Orders placed on weekends or public holidays will be processed on the next available business day.

Delivery Time

Estimated delivery times are as follows:

Service Estimated Time
Order Processing 3–5 Business Days
Transit Time 5–8 Business Days
Total Delivery Time 5–13 Business Days

Please note that these delivery times are estimates only and are not guaranteed.

Shipping Costs

We currently provide Free Standard Shipping on all eligible orders.

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

Shipping Carriers

Orders are delivered through trusted international logistics providers, including:

  • UPS

  • FedEx

The carrier used may vary depending on the destination, warehouse location, or operational requirements.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Tracking information is generally available within 24 hours, although it may take up to 72 hours during weekends, holidays, or promotional periods.

If you experience any issues tracking your shipment, please contact us at:

Email:
freezethese7535@gmail.com

Our customer support team aims to respond within 48 business hours.

Delivery Delays

Although we make every effort to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

  • Customs clearance procedures

  • Severe weather conditions

  • Transportation disruptions

  • Public holidays

  • High shipping volumes

  • Force majeure events

We appreciate your patience and will assist you in tracking your shipment whenever possible.

Order Changes and Cancellations

Before Shipment

If your order has not yet been shipped, you may request to:

  • Cancel your order

  • Update your shipping address

  • Modify your order details

Requests are subject to confirmation by our customer service team.

After Shipment

Once an order has been dispatched, it can no longer be modified or cancelled.

If you no longer wish to keep your order after receiving it, you may request a return in accordance with our Return & Refund Policy, provided your order is eligible for return.

Customs and Import Charges

For international deliveries, customs duties, import taxes, or other government charges may apply depending on the regulations of the destination country.

Where applicable, these charges are the responsibility of the customer unless otherwise required by applicable law.

For additional information, please contact your local customs authority.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

We are not responsible for delays or additional costs resulting from incorrect or incomplete shipping addresses provided at checkout.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution in accordance with applicable consumer protection laws.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Brand: sawfn

Legal Company: DANFOSS POWER ELECTRONICS A/S

Business Address:
Nordborgvej 81
6430 Nordborg
Denmark

Business Registration Date: January 10, 2011

Customer Support Email:
freezethese7535@gmail.com